Ordering & Payment
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Delivery & Returns
ARK OVERSEAS is manufacturing unit for office furniture.Most of the time we keep items in factory and warehouses as our customers can buy them straight away. For Wholesale quantity we manufacturer items once we receive order & advance payment from you .
Chairs are usually dispatched within 1-4 weeks of receipt of your order . As we manufacturer office furniture based on specific orders there are minimal chances that there will be any damage or wrong item. If there is any we are more than happy to take it back.
Delivery
All orders are sent via service you select during checkout . Normally we carry stock for immediate delivery of small orders .For Wholesale Orders we manufacturer your order after receiving your order and payment. We take 1 week to 4 week time to manufacturer any order we receive. If there is any change, we will inform you in advance .
In the unlikely event of any issue during manufacturing, we will try to contact you in order to take your instruction.
International-Delivery
Please allow 4-7 working days for FedEx, UPS, DHL & 20-35 working days for other services.
Your parcel may also be subject to customs charges, import duties and taxes which are levied once the package reaches your country. Please read policies, terms and conditions of customs of your country.
Damaged Goods
If your order arrived damaged or if a packing error occurred; please email us immediately at sales providing your order number, name, address, and a description of the problem.
Returns
If for any reason you are dissatisfied with your purchase, please contact Ark overseas within 3 days after the day of delivery to return or exchange any unused items in their original packaging . Please note that it is your responsibility to ensure that the items are returned to us in a saleable condition. Once opened and/or used, products cannot be returned to us unless they are damaged or faulty. We will refund the cost of the products upon receipt of the returned items . Shipping costs for any returns will not be reimbursed. Should you wish to exchange any items , you will be liable for the cost of re-delivery.